Student Life » Tech Support

Tech Support

GET HELP!

Students, Families & Staff, the fastest way to get help is to fill out the Tech Support Google form below. 
 
Do you need a device? Please fill out the Device Request Form to request a device.
 

COMMON PROBLEMS

REDUCED FEE INTERNET ACCESS

Please use our Tech Support features to get help with:
  • DOE student accounts
  • NYC Schools (mystudent.nyc)
  • DOE Zoom
  • Google Classroom
  • Issues with DOE or school-owned hardware
Our Tech Support Team will respond to your request in 24-48 hours.
The Affordable Connectivity Program replaced the Emergency Broadband Benefit on December 31, 2021. 
 
Looking to enroll in the ACP? Apply now at ACPBenefit.org
 
Learn more about the Affordable Connectivity Program by visiting fcc.gov/ACP